Shipping & Returns

Shipping

Free UK shipping on every order, no minimum spend. We ship within the United Kingdom only. We don't currently deliver internationally.

We roast to order and dispatch every Monday. Orders placed after a Monday dispatch go out on the following Monday, so your coffee arrives fresh rather than sitting in a warehouse.

Deliveries are sent with Royal Mail or DPD, and take up to 5 working days from dispatch. You'll get a tracking link by email as soon as your parcel leaves us.

Subscriptions

Subscription orders follow the same Monday dispatch schedule and are also free to ship. Your renewal is roasted fresh — it isn't picked from stock.

Returns and refunds

Coffee is a perishable food product, so we can't resell a bag once it has left us. For that reason we don't accept returns or offer refunds for change of mind, ordering the wrong item, or not enjoying the coffee.

The one exception is damage. If your parcel arrives damaged, contact us within 7 days of receiving it with your order number and photos of the packaging and the bags, and we'll replace the order or refund you in full.

Please don't send anything back before speaking to us — we'll tell you what we need.

Your statutory rights

Nothing here affects your rights under UK consumer law. Under the Consumer Contracts Regulations, perishable goods are exempt from the standard 14-day cooling-off period, but goods that arrive faulty, damaged, or not as described are always covered.

Questions

Anything unclear, or something wrong with your order? Get in touch with your order number and we'll sort it.